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Client Login FAQ

Below are some Frequently Asked Questions (FAQ)

What is Client Login

Client Login is a private doorway to information. Client Logins are password-protected, secure areas on the Internet accessible to you via our website. Think of NetClient as a private online office that only you and we can enter.

What type of files can I exchange with you?

You can exchange any type of file! You can exchange Microsoft® Office® files, budget templates, and forecasting documents with no faxing, postage, or courier costs - all in a secure environment!

When and how often can I access my account information?

You can access your account as often as you like - any time of the day or night, any day of the week, from any place where you have an Internet connection.

Do I need a password?

Yes. Once you sign up to use NetClient, you'll receive your own private ID and password.

Is NetClient secure?

Absolutely! Your software and data are in the most secure location available - a Class-IV, IBM-certified data center. The data center takes every precaution to guarantee the safety and integrity of your data.

How do I get started?

To sign up, you can either fill out the form located here and an email will be sent to you with a link to setup your account, or give us a call at 717-393-2700. Once we get your account set up, someone will contact you to walk you through signing in and to help get you familiar with using your new portal.

What do I do if I forget my password?

1. On our login page, select "Forgot Password?"
2. Enter your Login ID and Email address
3. Select to "Reset via email" or "Reset via security questions"
4. Select "OK"

If you have forgotten your Login ID (typically your email address), then give us a call at 717-393-2700 and someone will be able to help you.

What do I do if I forgot my User ID?

Contact Lisa Steinsnyder (lsteinsnyder@rbfco.com) or Katrina Douglas (kdouglas@rbfco.com) 717-393-2700.

I changed my device that I use for multi-factor authentication, how do I log into the portal?

1. Click your name near the upper-right corner of the portal and choose Manage Multi-factor Authentication
2. Click the Add Option
3. Follow the steps above to add an authentication method
4. Click Remove next to the method you no longer with to use

NOTE: If you cannot access your mobile device or other authentication method, contact Lisa Steinsnyder (lsteinsnyder@rbfco.com) or Katrina Douglas (kdouglas@rbfco.com) 717-393-2700 to generate a 24-hour numerical code that you can use during the login process. Then follow instructions above to add a new device.

If these instructions are incorrect or not clear, or if you would like additional folders added to a client, or you have any other questions or concerns, please contact the Client Log-in administrator Lisa Steinsnyder lsteinsnyder@rbfco.com or Katrina Douglas at kdouglas@rbfco.com (717) 393-2700.

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